Terms and Conditions

Payment methods:
You can pay by credit card (accepted cards are Visa and Mastercard).

Security online payment :
To ensure the greatest possible safety during your payments by credit card, your payment is secured by our bank , Banque Postale , which we chose for its reliability in Internet transactions . No banking information is transmitted via the Capilis Web Site. Your order will be recorded and confirmed upon acceptance of payment by the bank you choose.

Preparation time order:
Orders are shipped on business days * or all days except Saturday afternoons , Sundays and holidays.
* Except special mention of temporary suspension of deliveries in the News homepage Boutique-Capilis.fr site.

Deadlines and delivery rates :
The online store provides only Capilis® delivery on mainland France.
Delivery is provided by La Poste.

Contact us for delivery in the euro zone

Location: France.

Delivery time : 48 hours

Shipping costs : € 9.00 (on mainland France).

Free shipping from € 59 order all Taxes included (on mainland France) .
The ordered products will be delivered within a maximum of thirty days (on mainland France) .

At the expiration of this period, if you have not received your package , you must make a request by mail to :
Capilis® Merchant site
Customer service
44300 NANTES
This will allow CAPILIS® to initiate an investigation with the carrier concerned , investigation can take up to 21 working days .
If during this period , the package containing the product is found, it will immediately re- routed to the designated shipping your order .
If a package containing the products ordered is not found at the end of the 21 days of investigation, CAPILIS® will proceed, at your option , a refund of the products ordered and not delivered ( repayment by credit on the provided credit card number , if still active ), or a new shipment of new CAPILIS® products ordered by Buyer.

Back product :
You have the right of withdrawal of 14 days , from the date of receipt of the order, to return , at your expense, the ordered products if they do not give you satisfaction.
Products must be returned in their original packaging and in new condition , unused , at the following address :
CAPILIS® Merchant site
Customer Service

44300 NANTES
If these conditions are met, CAPILIS will proceed to exchange or refund ( made ​​by credit repayment on the account number of the credit card you provided , provided that the number is still active ) , without penalty to the except for return shipping costs , after receipt of the CAPILIS® parcel.

Defective products, missing or reversed :
Upon receipt of your order, you will ensure to check the conformity of products received. If you find you are missing a product, a product has been reversed, or as a product is defective, you must notify the same day of receipt or at the latest the next day :
Through one of the forms of the "Contact " mandatory data your order number . If these conditions are met, proceed CAPILIS® with returning missing product , reversed or defective (subject to the merits of your application) and reserves the right to ask you to return the defective Product or inverted Shipping back at your expense.

Confidentiality of personal data :
We are committed to protecting your data . We are aware that our customers trust to protect their personal information , and we pay special attention to this task. This website has been declared to CNIL to guarantee access and free rectification of your data. Accordance with the " Informatique et Libertés" of January 6th 1978, you have the right to access and rectify information concerning you. If you wish to exercise this right , please send us an email at CAPILIS®.

CAPILIS® Merchant site

Customer service